Guest Terms and Conditions
In these Terms and Conditions:
“Booking” means a reservation of the Property for a particular period.
“Property” means Springdale South Luxury Accommodation and all its fixtures, fittings, and equipment, and the land upon which the accommodation is situated.
“Us/We/Our” means the managers and/or owners of the Property.
“You/Your/Guests” means the person(s) who are permitted to stay in the Property, pursuant to the Booking.
Please take the time to read these terms and conditions before Booking a stay at the Property.
All Bookings made are subject to these terms and conditions, and You are deemed to have accepted these terms and conditions.
Full payment will be taken at the time of Booking. A 1% credit card processing fee is added to the Booking amount. Bookings may only be transferred to another Guest with Our prior written approval.
If You need to cancel your Booking the following conditions apply:
- More than 30 days notice = Refund or credit provided.
- More than 14 days notice, but less than 30 days = Credit provided, to use at another date.
- Less than 14 days notice = No refund or credit provided.
If You need to cancel or vary Your Booking (including transfer of Booking to another Guest) please email us immediately on [email protected]
Eligible refunds will be processed through the payment method used at the time of Your Booking.
If We are forced to close due to government travel bans or government directives (including pandemics, natural disasters such as bush fires etc), which impact your Booking with Us, You will be issued a full credit to use at a future date.
House Rules
We expect an appropriate level of care to be taken of our Property during Your stay.
Guests agree to comply with the rules outlined below, and any fair and reasonable request made by Us during your stay.
- Parties, gatherings or functions are not permitted on the Property.
- Smoking and vaping is not permitted inside the cabin, nor on the front deck, nor within a 10m radius of any cabin.
- The consumption of illegal drugs in cabins is strictly prohibited and may result in termination of Your booking
- No pets are allowed onto the Property, apart from trained assistance dogs. Please advise Us at time of Booking if You do plan to bring an assistance dog.
- On departure, the accommodation must be left in a similar state to its condition on arrival. An additional cleaning charge of $200 will be charged in the instance Your cabin is left in an unsatisfactory state.
- Lost or stolen keys will incur a $200 fee. Attempts will be made to contact You to return keys taken or accidentally misplaced. Failure to do so will result in the fee being charged to Your credit card.
- Please clean the barbeque prior to Your departure
- Excessive noise is not permitted and is unwanted in such a peaceful place.
- Please be mindful of other guests and Our neighbours when playing music or using the outdoor fire pit.
- The Property is strictly for Guests only. Only Guests nominated on the check-in form are to stay in a cabin.
- Visitors are not permitted onto the Property at any time (apart from approved tour and experience operators).
- The maximum number of Guests staying in a studio is two (2).
- The Property is unsuitable for children.
- Guests must be 18 years of age or over, to stay at the Property.
- Outdoor firepits are not to be used during summer months (December, January & February) or on days declared a total fire ban, or where fire risk is excessive. You will receive advice from Us on days where fire pits are not to be used outside of the summer months – please adhere to Our directions in this regard.
- Cars are to be parked in the nominated carpark area at Your cabin.
- Please do not remove any furniture from the inside of the cabin, onto the deck, fire pit area, or other areas outside of the cabin.
- Strictly no hunting or 4WD activities are permitted on the Property at any time.
- Do not approach any wildlife on the Property under any circumstances.
A breach of any of the above conditions may result in immediate eviction from the Property.
Any damage, breakages, loss, theft or other room degradation, as a result of any breach of these House Rules by You, will result in a charge to Your credit card, used at the time of Booking, details of which will be kept on file for 14 days after your stay. This may include, but not limited to, any breakage, damage, theft, or excess cleaning requirements.
Privacy Policy
You consent and authorise Us to collect, use and disclose Your personal information for the purposes of administering Your Booking, providing You with any services associated with Your Booking, and for the purpose of informing You about offers and promotions which relate to the Property.
Please note that We do not supply anyone with Your credit card information – this is stored securely in an encrypted vault by Our merchant facility.
If You have any questions about how we collect, store and use Your personal information, please contact Us in order to access or correct Your personal information.
Our Privacy Policy can be found on Our website
Limitation of Liability
We strongly encourage and recommend the use of travel insurance as Our terms and conditions are strictly enforced.
We accept no liability or responsibility for activities and experiences sold on behalf of third-party suppliers.
To the extent permitted by law, You acknowledge and agree that all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom, or the general law, that impose any liability or obligation on Us, are excluded under these terms and conditions, and that We shall not be liable for any claim or cause of action You may have (including for negligence) arising from any injury, loss or damage arising, either directly or indirectly, out of Your stay at the Property.
Nothing contained in these terms and conditions excludes, restricts, or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law, provided that, to the extent that such law permits Us to limit Our liability, then Our liability is limited to:
in the case of services, supplying the services again or payment of the cost of having the services supplied again; and in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods, or having the goods repaired.